To Our Valued Customers and Community,
It is with a heavy heart that we announce the permanent closure of Auto Express as the owner has decided to retire. We are incredibly grateful for the trust you have placed in us for all your vehicle needs over the years.
We've built more than just a dealership; we've built lasting relationships, and it's those connections we will cherish the most. Thank you for allowing us to be a part of your journey and for your loyalty and support.
While our doors are closing, we want to ensure you have all the information you need. Below, you will find important details regarding your vehicle warranty and a comprehensive list of trusted local service centers we recommend.
For any direct inquiries, please feel free to reach out to our support at dillonautoexpress@gmail.com.
We wish you all the best and many safe miles ahead.
Sincerely,
The Auto Express Team
Important Information
Using Your Vehicle Warranty
This is a summary of key information from your service contract. For complete details, always refer to your original contract document.
Key Contact Numbers
- For a Shop to Start a Claim & Get Authorization: Call 1-888-572-4310 before any repairs are made.
- 24/7 Roadside Assistance & Towing: Call 866-330-0760.
How to File a Claim
- Prevent Further Damage: Immediately stop operating the vehicle if you notice warning lights or other signs of a problem.
- Go to a Licensed Repair Facility: Take your vehicle to any ASE-Certified licensed repair facility.
- Get Prior Authorization: Have the service advisor contact Veritas at the claims number above with your contract information to get authorization *before* they begin any repairs. Claims for repairs made without prior authorization will be denied.
- Authorize Inspection: You may need to authorize the shop to perform a tear-down to diagnose the failure. This cost is covered by Veritas if the breakdown is a covered repair.
- Pay Your Deductible: You are responsible for paying the deductible amount (most are $100) for each repair visit.
Important Guidelines for a Smooth Process
- To avoid out-of-pocket costs, find a shop with an hourly labor rate of $130 or less.
- Ensure the shop is willing to accept the parts and labor times provided by the warranty company. If their policies don't align, there could be extra charges.
- A diagnostic fee may still apply if the issue is not a covered repair or if a claim is denied.
- Vehicle programming, if required, may involve additional costs not covered by the warranty.
Your Responsibilities as the Owner
- Vehicle Maintenance: You must service your vehicle according to the manufacturer's recommendations.
- Keep Verifiable Receipts: Always get a detailed receipt for any work done and keep it in a safe place. For oil changes, ensure the receipt includes: Oil Type, Quantity, Filter, Date, and Mileage. You may be asked to provide these records in the event of a claim.
Additional Warranty Benefits
- Towing: Your warranty includes free towing up to a certain mileage (this varies by contract). Use the 24/7 roadside assistance number listed above for service.
- Rental Car Reimbursement: You can be reimbursed for a rental car for a covered breakdown, up to $35 per day for a maximum of 5 days ($175 total). The rental must be from a licensed rental agency.
- Trip Interruption: If a covered breakdown occurs over 100 miles from your home, you can be reimbursed for meals and lodging, up to $75 per day for a maximum of 3 days ($225 total).
Recommended Local Service Centers
General Service & Warranty Work
Momax Auto Repair:
2370 S 30th St, Lafayette, IN 47909
Phone Number: (765) 471-2500
Brad’s Motor Marketplace:
3222 Builder Dr, Lafayette, IN 47909
Phone Number: (765) 474-2442
Mike Alsop Service:
3960 State Rte 38, Lafayette, IN 47905
Phone Number: (765) 771-7855 (Note: ~$150/hr rate)
Best Choice Motors:
2901 Teal Rd, Lafayette, IN 47905
Phone Number: (765) 771-7173
JTR Repair:
5649 E 150 N, Crawfordsville, IN 47933 | Phone Number: (765) 435-0519
1506 W South St, Lebanon, IN 46052 | Phone Number: (765) 436-1003
Support Contact Information
For any direct inquiries, please do not hesitate to contact our support team at the following email address:
Downloadable Service Guide
For your convenience, we have compiled our complete list of recommended local service centers into a single PDF document. Download it to save on your device or print for future reference.
Download Recommendations PDF